Who We Are

The Beryl Institute is the global community of practice committed to elevating the human experience in healthcare. We believe human experience is grounded in experiences of patients & families, those who work in healthcare and the communities they serve.

We define patient experience as the sum of all interactions, shaped by an organization’s culture, that influence patient perceptions across the continuum of care.

Our Distinction

The Beryl Institute serves as an independent, non vendor or provider-related community dedicated to bringing together the many voices, views and perspectives on improving the patient experience. 

Our Purpose 

As a community, we commit to:

  • Elevating the importance of experience across all care settings
  • Generating, collecting and sharing ideas and proven practices
  • Engaging a broad range of voices and views
  • Putting patients, families and care partners first
  • Recognizing the value of the entire healthcare team
  • Reinforcing experience encompasses quality, safety, service, cost, and outcomes

Our Values

We operate from and believe experience improvement success is driven by these core values:

Accessibility

Commitment to open access, a spirit of generosity and the active invitation to engage and contribute that continuously expands reach and sustains growth

Agility

Ability to rapidly reconfigure and realign resources to lead in new directions and respond as needed within the industry

Innovation

Vigilance in continuously searching for new ways of thinking, doing and disseminating ideas

Inclusivity

Purposeful consideration of expansive ideas and the engagement of all voices to ensure the broadest perspective and awareness

Collaboration

Recognition that overall success is driven by a willingness to partner with others in the sharing of ideas, information and action that ensures better outcomes for all involved

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